The Beauty Box Refund Policy

Introduction

At The Beauty Box, we strive to provide our customers with the highest quality products and services. However, we understand that there may be instances where a refund or exchange is necessary. This policy outlines our refund and exchange procedures to ensure a fair and transparent process.  

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • Product Defects or Damages: If you receive a product that is defective or damaged upon delivery, please contact our customer service within 7  days of receipt.
  • Incorrect or Missing Items: If your order is incorrect or missing items, please contact our customer service within 7 days of receipt.
  • Unopened and Unused Products: Unopened and unused products may be returned within [Number] days of purchase for a full refund, excluding shipping costs.

Refund Process

  1. Contact Customer Service: Please contact our customer service team via info@thebeautybox.joburg or 076 986 9802to initiate the return process.
  2. Return Authorization: Our customer service team will provide you with a return authorization number (RA#) and instructions for returning the product.
  3. Shipping: You are responsible for the cost of returning the product. We recommend using a trackable shipping method to ensure the return is received.
  4. Refund Processing: Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method. Please allow [Number] business days for the refund to be processed.  

Exclusions

  • Personalized Products: Personalized products, such as custom-made items, cannot be returned or refunded unless they are defective or damaged.
  • Sale Items: Sale items are final sale and cannot be returned or refunded.
  • Digital Products: Digital products, such as e-books or online courses, cannot be returned or refunded once downloaded or accessed.

Additional Information

  • Proof of Purchase: Please provide a copy of your purchase receipt or order confirmation when initiating a return.
  • Product Condition: Returned products must be in their original condition, unused, and in their original packaging.
  • Shipping Costs: Shipping costs are non-refundable unless the return is due to a product defect or error on our part.

We reserve the right to modify this refund policy at any time. Please refer to the most current version on our website.

If you have any questions or concerns, please don’t hesitate to contact our customer service team.